Ordering & Shipping Information

Thank you so much for considering Bali Brand.

We're a small business that designs and imports handcrafted counter stools in small batches. Every order really matters to us, and we're grateful every time someone chooses our shop for their home.

Everything we make is handcrafted and produced in limited quantities. Because of that, we've thoughtfully created our policies so you know exactly what to expect when ordering from us. 

If anything feels unclear before you purchase, or you'd simply like to connect, we'd genuinely love to hear from you. Reach out anytime at hello@balibrand.com.

Our Policies at a Glance

✓ 30 Day Returns for Any Reason

✓ Orders Can Be Cancelled Up to 7 Days After Purchase

✓ Risk-Free Design Confirmation Available

✓ Future Shipment Timelines Are Estimates

 

Below you'll find our complete policies: 

 

30 Day Returns

We offer a 30 day return window for absolutely any reason on unused items in original condition and packaging. We want to make sure you truly love your stools!

 

 

Standard Returns

We are happy to help coordinate return shipping using our discounted shipping rates if helpful, or you may choose to ship the items using the carrier of your choice. Return shipping costs are the responsibility of the customer. There are no restocking fees for exchanges. A 15% restocking fee applies to standard returns. Approved returns will be refunded to the original form of payment once items are received and inspected.

 

Shipping Timelines

Each product page indicates whether an item is in stock or includes an estimated ship date. Shipping timelines are estimates and may vary due to production, transit, customs, and warehouse processing.

For incoming inventory, please allow additional time after the estimated arrival date for orders to be processed and shipped.

We always do our best to communicate any significant changes.

 

Design Confirmation

 

Design Confirmation can be indicated at checkout for any order of 3 or more stools.

Once your design is approved, we will ship the remaining stools as soon as they are available. In rare cases, there may be a short term delay due to availability.

If you decide not to proceed after Design Confirmation, the sample stool must be returned in its original packaging and in new unused condition.

 

Damages

Any damage or delivery issues must be reported within 48 hours of delivery so we can assist appropriately.

Order Cancellations

Orders may be changed or canceled within 24 hours of purchase for a full refund, provided they have not already shipped.

After 24 hours, cancellations are permitted up to 7 days from purchase and are subject to a 15% cancellation fee.

After 7 days, orders are considered final, as inventory has been allocated and the order has been added to our production schedule. All customer-requested cancellations after 24 hours are subject to a 15% cancellation fee, without exception.

*Please note that our cancellation policy also applies to pre-orders and orders placed for future incoming shipments.

Questions or returns?

Email returns@balibrand.com

 

These policies apply to all orders to ensure a fair and consistent experience for every customer. We are unable to make any exceptions.