We offer a 30-day return or exchange window for any reason!

No restocking fee for unused items in original condition and packaging.

Contact returns@balibrand.com to initiate the process. Return shipping is arranged by the customer using their preferred carrier. Need a hand? Bali Brand can help coordinate a return label from our FedEx team.

In the rare event that your stool arrives damaged, document with photos and contact us within 48 hours of delivery. We'll address it immediately.